Refund and Returns Policy

Effective Date: January 8, 2025

Thank you for shopping with Zevasonali. We are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and procedures for returning products and requesting refunds.

Contact Information:

1. General Terms

  • Items must be returned within 14 days of receipt for a refund or exchange.
  • Products must be in original condition, unused, and in their original packaging with all tags attached.
  • Refunds are processed to the original payment method used during checkout.

2. Eligibility for Returns

2.1 Eligible Items

  • Furniture, home décor, and accessories purchased directly from Zevasonali.
  • Products that arrive damaged, defective, or incorrect due to our error.

2.2 Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items.
  • Gift cards or promotional items.
  • Customized or personalized products.
  • Items damaged due to misuse, negligence, or improper assembly.

3. Return Process

Step 1: Request a Return

  • Contact our Customer Support team at info@zevasonali.com with your order number and reason for return.
  • Include clear photos if the product is defective, damaged, or incorrect.

Step 2: Receive a Return Authorization

  • Our team will review your request and provide a Return Authorization (RA) number and shipping instructions.

Step 3: Ship the Item

  • Pack the product securely in its original packaging.
  • Include the RA number inside the package.
  • Ship the item to the address provided in the return instructions.

Step 4: Inspection and Refund

  • Once we receive the item, our team will inspect it.
  • If approved, the refund will be processed within 7 business days.
  • A confirmation email will be sent once the refund is issued.

4. Refund Policy

4.1 Refund Methods

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

4.2 Refund Timeline

  • Refunds may take 3-7 business days to appear on your statement, depending on your bank or payment provider.

5. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Contact us at info@zevasonali.com to request an exchange.

6. Return Shipping Costs

  • For eligible returns due to our error (e.g., incorrect or damaged items), Zevasonali will cover the return shipping cost.
  • For all other returns, customers are responsible for shipping costs.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Take clear photos of the item, packaging, and shipping label.
  2. Contact us at info@zevasonali.com within 48 hours of receiving the product.
  3. We will provide a resolution, which may include a replacement, refund, or store credit.

8. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellation requests will be reviewed, and a restocking fee may apply.

9. Additional Information

  • Zevasonali is not responsible for returns lost in transit. We recommend using a trackable shipping method.
  • Refunds or returns that do not meet the policy criteria may be denied.

10. Contact Us

If you have any questions or concerns regarding this policy, please contact us at:

We are committed to providing an exceptional shopping experience and appreciate your understanding of our policies.

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