Shipping Policy
Effective Date: January 8, 2025
Thank you for shopping with Zevasonali! This Shipping Policy outlines the terms, costs, and timelines associated with the delivery of your orders. By placing an order on our website, you agree to the terms outlined in this policy.
Contact Information:
- Address: 212 5th St NE, Grand Meadow, Minnesota (MN)
- Phone: (507) 754-5046
- Email: info@zevasonali.com
- Website: https://zevasonali.com/
1. General Shipping Information
- We ship to most locations within the United States and select international destinations.
- All orders are processed during business hours, Monday through Friday, excluding holidays.
- Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing for international shipments.
2. Processing Time
- Orders are typically processed within 1-3 business days from the date of purchase.
- For high-demand periods, processing may take an additional 1-2 days.
- You will receive an email confirmation with tracking information once your order is shipped.
3. Shipping Methods and Costs
We offer the following shipping options at checkout:
3.1 Domestic Shipping (United States)
- Standard Shipping: Delivered within 3-7 business days.
- Expedited Shipping: Delivered within 1-3 business days.
- Shipping Costs: Calculated based on the order’s size, weight, and delivery location.
3.2 International Shipping
- Standard International Shipping: Delivered within 7-21 business days, depending on the destination.
- Shipping Costs: Calculated based on the order’s size, weight, and delivery destination. Additional customs duties or taxes may apply, which are the responsibility of the customer.
4. Free Shipping Policy
- Free Standard Shipping is available for domestic orders over $100 (after discounts and before taxes).
- This offer applies to eligible items and locations only.
5. Delivery Issues
5.1 Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us at info@zevasonali.com within 7 days of the expected delivery date.
- We will work with the carrier to resolve the issue and, if applicable, provide a replacement or refund.
5.2 Incorrect Address
- Customers are responsible for providing accurate shipping addresses.
- If a package is returned due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.
5.3 Delayed Deliveries
While we strive to meet delivery timelines, unexpected delays may occur. Zevasonali is not responsible for delays caused by carriers, weather, or customs.
6. International Customs and Duties
- International orders may be subject to customs fees, taxes, or import duties.
- These charges are determined by the destination country and are the responsibility of the customer.
- Zevasonali is not responsible for delays caused by customs inspections.
7. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number.
- Use this tracking number to monitor your package’s journey via the carrier’s website.
8. Shipping Restrictions
- We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.
- Large or heavy items may have additional restrictions or incur extra shipping charges.
9. Changes to the Shipping Policy
Zevasonali reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with the updated effective date.
10. Contact Us
For any questions or concerns regarding shipping, please contact our Customer Support team:
- Email: info@zevasonali.com
- Phone: (507) 754-5046
- Website: https://zevasonali.com/
We’re here to help ensure your shopping experience with Zevasonali is seamless and enjoyable!
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